Privacy Policy

1. What Information We May Collect from You

We may collect and process the following Information about you:

• Direct Information: Information provided by filling in forms on our Platform, including registration, social media logins, subscribing to Services, or requesting trade-in quotes.
• Engagement: Information provided when you enter a competition, promotion, or provide reviews and feedback.
• Correspondence: A record of communication if you contact us regarding a problem or inquiry.
• Device & Usage: Details about your computer or mobile device, including IP address, operating system, browser type, and internet usage via Cookies, tracking pixels, and web beacons.
• Location: If using our mobile application, we may access your location and unique device identifiers.
• Transactions: Details of trade-ins, fulfillment of orders, and financial transactions.

2. How We Will Use Your Information

We use the Information held about you in the following ways:

• To provide you with information, products, or services (such as trade-in valuations) that you request.
• To provide location-based services, such as personalized content and search results.
• To carry out our obligations arising from any contracts entered between you and us.
• To improve our Platform and deliver a more personalized gaming and trade-in experience.
• To notify you about changes to our Services.

3. Disclosure of Your Information

We share your Information only with businesses that follow practices at least as protective as those described in this Privacy Policy:

• Service Providers: We engage with affiliates and third-party providers (e.g., logistics for device collection, payment processors, and marketing firms). They are contractually bound to keep your data confidential.
• Marketing: We may use your Information to provide updates on new features, special offers, and gaming events. You can opt-out at any time.
• Business Transfers: If Playgame Plus LLC or its assets are acquired, customer Information will be one of the transferred assets.
• Legal Requirements: We release Information when required to comply with the law, enforce our terms, or protect the rights and safety of our users and the Platform.

4. How We Store Your Information

The Information we collect may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or our suppliers. We will store your Information for as long as necessary to fulfill the purposes indicated in this policy or as required by law.

5. Hardware Data Security

To ensure the absolute privacy of our clients, Playgame Mobiles® implements a strict Hardware Data Erase policy:

6. Security Measures

We maintain commercially reasonable technical and physical safeguards to protect your Information against unauthorized access or destruction.

7. Accessing and Amending Your Information

You can access and update your Information through your account dashboard, including:

• Up-to-date information regarding recent trade-in orders.
• Personally identifiable information (name, email, password).
• Payment settings and communication preferences.

You may opt-out of marketing emails by clicking the "unsubscribe" link. To disable Cookies, you may adjust your browser settings, though this may limit your ability to use certain features of the Platform.

8. Changes to Our Privacy Policy

Our business changes constantly, and our Privacy Policy will change accordingly. We will post the current version on the Platform, and it becomes effective immediately upon posting. We recommend checking the Platform frequently to see recent changes.